{"id":15829,"date":"2024-08-05T13:17:01","date_gmt":"2024-08-05T13:17:01","guid":{"rendered":"https:\/\/vatrometshop.com\/?page_id=15829"},"modified":"2025-05-09T19:20:05","modified_gmt":"2025-05-09T17:20:05","slug":"complaints","status":"publish","type":"page","link":"https:\/\/vatrometshop.com\/en\/info-stranice\/reklamacije\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15829\" class=\"elementor elementor-15829\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-a4d9dab e-flex e-con-boxed e-con e-parent\" data-id=\"a4d9dab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a520cda color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a520cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), the package should not be picked up. In this case, please call us on the phone number <strong><a href=\"tel:+381641196577\">+381641196577<\/a><\/strong> or send us an e-mail with your data (name, surname, phone) to the address <strong><a href=\"mailto:info@vatrometshop.com\">info@vatrometshop.com<\/a><\/strong> and state the reason why you refused to collect the package. We will inform you about further action as soon as possible.<\/p><p style=\"text-align: justify;\">If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment <strong><a href=\"tel:+381641196577\">+381641196577<\/a><\/strong>, or send an e-mail with your data (name, surname, phone) to the address <strong><a href=\"mailto:info@vatrometshop.com\">info@vatrometshop.com<\/a><\/strong> and describe what kind of problem you have. We will inform you about further action as soon as possible.<\/p><p style=\"text-align: justify;\">If non-conformities appear on the purchased product in terms of the provisions of the Law on Consumer Protection, please act in the manner defined by the Rulebook on Consumer Complaints for Goods Purchased via the Internet Store (you can download the rulebook <strong><a href=\"\/wp-content\/uploads\/info\/pravilnik_o_zastiti_potrosaca_i_postupku_resavanja_reklamacija.pdf\" target=\"_blank\">HERE<\/a><\/strong>). Goods together with the claim form (you can download the form <strong><a href=\"\/wp-content\/uploads\/info\/zahtev_za_reklamaciju.pdf\" target=\"_blank\">HERE<\/a><\/strong>) should be sent to the address <strong>FIREWORKS SHOP DOO VETERNIK<\/strong> (with reference to the web shop), <strong>VLADIKE MAXIM 55<\/strong>, <strong>21100 NOVI SAD<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Prilikom preuzimanja po\u0161iljke molimo Vas da u prisustvu kurira proverite svoj paket. Ukoliko na njemu ima vidljivih o\u0161te\u0107enja (pocepani delovi<\/p>","protected":false},"author":1,"featured_media":0,"parent":15764,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15829","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/pages\/15829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/comments?post=15829"}],"version-history":[{"count":0,"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/pages\/15829\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/pages\/15764"}],"wp:attachment":[{"href":"https:\/\/vatrometshop.com\/en\/wp-json\/wp\/v2\/media?parent=15829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}