When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), the package should not be picked up. In this case, please call us on the phone number +381641196577 or send us an e-mail with your data (name, surname, phone) to the address info@vatrometshop.com and state the reason why you refused to collect the package. We will inform you about further action as soon as possible.

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment +381641196577, or send an e-mail with your data (name, surname, phone) to the address info@vatrometshop.com and describe what kind of problem you have. We will inform you about further action as soon as possible.

If non-conformities appear on the purchased product in terms of the provisions of the Law on Consumer Protection, please act in the manner defined by the Rulebook on Consumer Complaints for Goods Purchased via the Internet Store (you can download the rulebook HERE). Goods together with the claim form (you can download the form HERE) should be sent to the address FIREWORKS SHOP DOO VETERNIK (with reference to the web shop), VLADIKE MAXIM 55, 21100 NOVI SAD.