In accordance with the Law on Consumer Protection (Sl.gl.RS no. 62/2014), we inform you that you have the right to withdraw from the contract without giving any reason within 14 days from the day the goods were delivered to you.

You can download the declaration of withdrawal from the contract HERE.

You need to print the statement, fill in the missing data, sign (sign and certify for legal entities), and send to the address:

FIREWORKS SHOP DOO VETERNIK

VLADIKE MAXIM 55

21100 NOVI SAD

+381641196577

You can contact us by e-mail at info@vatrometshop.com or by calling +381641196577. Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action, as well as a document, i.e. statement.

  • The consumer has the right to withdraw from a contract concluded at a distance, i.e. off-premises by means of a withdrawal from the contract if it is sent to the trader within 14 days from the day when the goods arrived in the country of the consumer, i.e. a third party designated by the consumer who is not the carrier.
  • The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant. After the expiration of 14 days from the day when the customer sent the cancellation, the product can no longer be returned.
  • By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs related to sending the goods that are returned due to the withdrawal from the contract. The products must be unused, undamaged and in the original packaging, the original invoice and form - declaration of withdrawal from the contract - must be attached.
  • Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price refund will be refused and the product will be returned to him at his expense.
  • Article 33 of the Law on Consumer Protection
  • If the consumer exercises the right to withdraw from the contract, it is considered that the contract has not even been concluded and the obligations stipulated in Articles 34 and 35 of this law arise.
  • The trader is obliged to return to the consumer the amount paid by the consumer under the contract without delay, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product. In the case of a contract for the sale of goods that is concluded outside the business premises or at a distance, the trader is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods he delivered to the consumer based on the contract, i.e. when he receives proof that the consumer sent the goods to the trader, regardless of which of those actions the consumer took first.