Dear users, please read the following conditions carefully before using our services. Each visit to our site, as well as a purchase, means that you have read these terms and that you agree with them in their entirety. If they are unacceptable to you, please do not use this online store.

Welcome to the site fireworksshop.com. FIREWORKS SHOP DOO VETERNIK allows you to use the services and content of this online store, which is subject to the below Terms of Use and Sale. Terms of use and sale apply to all content and services fireworksshop.com. By using any part of the online store, it is considered that the users are familiar with these conditions, as well as that they accept the use of the content of this online store exclusively for personal use and at their own risk

FIREWORKS SHOP DOO VETERNIK informs its valued consumers who buy goods through the online store fireworksshop.com:

  • to sell goods through an online store fireworksshop.com performs within the scope of registered activity FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD, MB: 21377228, GDP: 110698887, phone: +381641196577, Activity and activity code: 1089 - Production of other food products;;
  • that goods sold via the online store fireworksshop.com possesses the properties required for the regular use of that type of goods in accordance with its purpose as defined in the Declaration;
  • that the conformity of the goods with the contract is exclusively determined according to the properties and purpose of the goods as defined in the corresponding Declaration;
  • that the selling price of the goods is indicated with each item, but it may also differ from the actual price due to updates thereof;
  • that the possibility of purchasing goods with special price benefits and/or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the online store fireworksshop.com;
  • that the image of the product or packaging on the online store is the same as the actual product or packaging, but it may also differ due to changes made by the manufacturer;
  • that the consumer buys the goods via the internet site fireworksshop.com the same can be paid by cash on delivery at the time of delivery, by payment card or by means of a payment slip to the account;
  • that the consumer assumes the obligation to pay for the ordered goods when creating the purchase order by pressing the SEND ORDER button;
  • that in the case of non-conformity of the goods with the contract, the consumer has the right to declare a complaint in the manner defined by the Rulebook on handling consumer complaints for goods purchased through the ON LINE store, which can be downloaded HERE. The consumer can find the complaint request form in the complaint section.
  • that the consumer has the right to cancel the contract (cancel the purchase) within 14 days from the day of delivery, without giving a reason for cancellation. In case of cancellation, the consumer bears the costs of returning the goods. The consumer can find detailed instructions for withdrawing from the contract on the right to withdraw page.

 

General provisions

FIREWORKS SHOP DOO VETERNIK has copyright on all contents (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the online store, without the permission of the copyright owner, is considered copyright infringement and is subject to legal action.

FIREWORKS SHOP DOO VETERNIK administers this site from its offices located in Serbia. In no way does it represent that the materials or services on this site are appropriate or available for use outside of Serbia, and access from areas where their content is illegal is prohibited. It is not permitted to use or export or import for the purpose of exporting materials or services on this site or any copying or adaptation in violation of applicable laws or regulations including, without limitation, the export laws and regulations of Serbia. If you decide to access this site from outside Serbia, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms and Conditions are interpreted in accordance with the laws of the Republic of Serbia and the principles of conflict resolution shall not apply.

FIREWORKS SHOP DOO VETERNIK may revise these Terms at any time by updating this document. Please visit this page periodically to review the then-current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly stated legal notices and terms available on certain pages of this site.

 

User Submitted Material (Comments and Other Content)

Personal information you submit to the site fireworksshop.com for the purpose of obtaining products or services will be treated in accordance with our online privacy document. The posting or transmission to or from this site of any illegal, threatening, abusive, defamatory, obscene, pornographic or other material that violates any law is prohibited.

FIREWORKS SHOP DOO VETERNIK at this location does not want to receive confidential or other information from you that it cannot freely dispose of. Any materials, information or other communications you transmit or send to this site will be considered non-confidential and non-confidential. FIREWORKS SHOP DOO VETERNIK has no obligation to these communications. Our employees may copy, disclose, distribute, apply or otherwise use the announcements and all data, images, sounds, text and all other materials contained therein for any and all commercial and non-commercial purposes.

Of course, this group of data does not include your personal data. Theirs, in accordance with ours Privacy Policy, we use only for internal use, we do not disclose or pass it on to third parties, but use it exclusively for the purposes of processing your purchase orders.

 

Links to other websites

The links on this site to the sites of independent producers are provided solely for your convenience. If you use these links, you will leave this site. FIREWORKS SHOP DOO VETERNIK has not reviewed all of these independent producer sites and does not control them and is not responsible for any of these sites or their content. Accordingly, we do not endorse or make any representations about them, or about any information, software, or other products or materials found there, or about any results that may be obtained from using them. If you choose to access any third-party websites linked to this site, you do so entirely at your own risk.

 

User forum

FIREWORKS SHOP DOO VETERNIK may, but has no obligation to, monitor or review any part of the Site where users transmit or post communications or communicate exclusively with each other, including but not limited to the user forum, and the content of any such communications. However, FIREWORKS SHOP DOO VETERNIK shall not be held responsible for the content of any such communications, whether or not arising under the laws of copyright, defamation, privacy, obscenity or otherwise. FIREWORKS SHOP DOO VETERNIK reserves the right to remove messages that contain material that we deem indecent, defamatory, obscene or otherwise objectionable.

All information related to customer - store transactions FIREWORKS SHOP DOO VETERNIK, are considered a business secret, and should be treated in accordance with the legal regulations of the Republic of Serbia.

FIREWORKS SHOP DOO VETERNIK has the right to modify these terms of sale or the privacy policy at any time.

 

User privacy protection

When using certain functionalities (applications, requests) on our website in the contact form, requests for offers for the purchase and sale of goods, requests to receive news, information and promotions... FIREWORKS SHOP DOO VETERNIK processes your personal data (personal identity data and contact information) only if you have voluntarily provided them on our website for the purpose of using our services and products. This personal data may include name, surname, e-mail, phone number and / or other contact information and will be used in accordance with the privacy policy and the purpose for which you provided it.

 

Data processing during website visits

In the name of FIREWORKS SHOP DOO VETERNIK we are committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers / users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees FIREWORKS SHOP DOO VETERNIK (and business partners) are responsible for respecting the principles of privacy protection.

 

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.

 

Refund

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, FIREWORKS SHOP DOO VETERNIK is obliged to make refunds exclusively through VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the account of the card user at the seller's request.

 

VAT declaration

VAT is included in the price and there are no hidden costs.

 

Conversion statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

Delivery

Online store fireworksshop.com which is managed by FIREWORKS SHOP DOO VETERNIK has a signed contract with D EXPRESS courier service through which delivery is made on the territory of the Republic of Serbia.

Delivery times

After you receive confirmation of the ordered products to your e-mail address that you specified when creating the order, from that moment for all orders received until 3 p.m. from Monday to Friday, the approximate delivery time is from 2 to 5 working days for the entire territory of the Republic of Serbia. The usual delivery time is 2 working days. In case the order is placed over the weekend (Saturday and Sunday), delivery is made as for orders received on Monday - that is, the next working day. Deliveries are not made on Saturdays and Sundays.

Picking up the shipment

Couriers deliver shipments to the delivery address between 8:00 a.m. and 5:00 p.m. Please ensure that during that period there is a person at the address who can collect the shipment. Items will be packaged so that they cannot be damaged by normal handling of goods in transit. When picking up the shipment, you need to visually inspect the package to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may be damaged, refuse to accept the shipment and notify us immediately.

The courier tries to deliver each shipment twice. The usual practice is that, if the first delivery is unsuccessful, the courier will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he still does not find you at the address, the shipment will be returned to us. Upon receipt of the shipment, we will contact you to agree on resending the package.

Shipping cost

The cost of delivery depends on the size and weight of the package and will be determined by the courier service. The cost of delivery is not included in the price of the order and is paid directly to the courier service when picking up the package.

Right to withdraw

In accordance with the Law on Consumer Protection (Sl.gl.RS no. 62/2014), we inform you that you have the right to withdraw from the contract without giving any reason within 14 days from the day the goods were delivered to you.

You can download the declaration of withdrawal from the contract HERE.

You need to print the statement, fill in the missing data, sign (sign and certify for legal entities), and send to the address:

FIREWORKS SHOP DOO VETERNIK

VLADIKE MAXIM 55

21100 NOVI SAD

+381641196577

You can contact us by e-mail at info@vatrometshop.com or by calling +381641196577. Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action, as well as a document, i.e. statement.

  • The consumer has the right to withdraw from a contract concluded at a distance, i.e. off-premises by means of a withdrawal from the contract if it is sent to the trader within 14 days from the day when the goods arrived in the country of the consumer, i.e. a third party designated by the consumer who is not the carrier.
  • The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant. After the expiration of 14 days from the day when the customer sent the cancellation, the product can no longer be returned.
  • By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs related to sending the goods that are returned due to the withdrawal from the contract. The products must be unused, undamaged and in the original packaging, the original invoice and form - declaration of withdrawal from the contract - must be attached.
  • Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price refund will be refused and the product will be returned to him at his expense.
  • Article 33 of the Law on Consumer Protection
  • If the consumer exercises the right to withdraw from the contract, it is considered that the contract has not even been concluded and the obligations stipulated in Articles 34 and 35 of this law arise.
  • The trader is obliged to return to the consumer the amount paid by the consumer under the contract without delay, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product. In the case of a contract for the sale of goods that is concluded outside the business premises or at a distance, the trader is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods he delivered to the consumer based on the contract, i.e. when he receives proof that the consumer sent the goods to the trader, regardless of which of those actions the consumer took first.

 

Complaints

When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), the package should not be picked up. In this case, please call us on the phone number +381641196577 or send us an e-mail with your data (name, surname, phone) to the address info@vatrometshop.com and state the reason why you refused to collect the package. We will inform you about further action as soon as possible.

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment +381641196577, or send an e-mail with your data (name, surname, phone) to the address info@vatrometshop.com and describe what kind of problem you have. We will inform you about further action as soon as possible.

If non-conformities appear on the purchased product in terms of the provisions of the Law on Consumer Protection, please act in the manner defined by the Rulebook on Consumer Complaints for Goods Purchased via the Internet Store (you can download the rulebook HERE). Goods together with the claim form (you can download the form HERE) should be sent to the address FIREWORKS SHOP DOO VETERNIK (with reference to the web shop), VLADIKE MAXIM 55, 21100 NOVI SAD.

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Privacy Policy

Personal data is information that directly or indirectly relates or may relate to your personality. As the legal basis that governs data protection and the conditions for processing your data, we apply the Law on Protection of Personal Data ("Official Gazette of RS", No. 87/2018).

FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD (hereinafter referred to as FIREWORKS SHOP), as a data handler, before collecting and processing personal data in accordance with Article 23 of the Law on the Protection of Personal Data, hereby informs about the conditions for collecting and processing personal data.

 

INFORMATION WE COLLECT

 

Public data

It is possible to visit and use our site without revealing your identity or any other information related to it. When visiting our website, taking into account the nature of the Internet, data are collected that record users, but are not sufficient by themselves to identify a specific person and represent statistical indicators that are used to improve the quality of the website. Such information may include the name of the Internet browser, the number of visits, the average time spent on the page, the type of computer and technical information about the connection that the user uses when visiting the website, such as the operating system and Internet service provider, the IP (Internet Protocol) address assigned by the providers that are different for each Internet user, and similar information.

 

Personal data

What types of personal data do we use?

  1. PERSONAL DATA: for contact such as name, surname, address, e-mail, telephone number
  2. INFORMATION ABOUT BUSINESS CONTACTS: such as the address of the business entity, business e-mail
  3. SENSITIVE PERSONAL DATA: gender, gender, date of birth
  4. CONTRACT INFORMATION: such as the content of the business cooperation agreement
  5. PAYMENT INFORMATION: such as current account number, claims for compensation, payment of contractual obligations

Purpose of data processing/ legal basis:

  1. To provide services: to deliver the goods you have purchased from us through us fireworksshop.com online stores, we need to have your contact information in order to deliver the goods to the desired address;
  2. Fulfillment of requests - resolution of complaints, objections: we strive to resolve them in an appropriate manner in accordance with the Law. In order to have enough information to carry out this procedure and make the right decision, as well as to provide feedback regarding the complaint - we need to collect certain data about you. Also, if you want a refund, it will be necessary to fill out the prescribed form - the so-called NI form, in which your name is entered, because that is what the current regulations require.
  3. Contracting - in order to conclude a contract, we need to check whether the person with whom we enter into a contractual relationship is authorized to do so. The same is the case with the execution of certain contractual provisions by the persons designated for that purpose. Sometimes we need to verify the identity of these people, in order to make sure that we are doing the right thing. We undertake these activities for the purposes of acting on the basis of the contract we concluded with you in order to fulfill legal obligations.
  4. Notification of offers - if you have signed up to receive occasional notifications about promotions and other benefits, then you have shared some of your information with us, which we can use to send you these notifications - when you want it.
  5. We take security measures - such as CCTV cameras and have access to security data about our office premises to make sure our associates, customers, visitors and property are protected.

FIREWORKS SHOP processes certain personal data that are considered to be
of a sensitive nature due to the fulfillment of our obligations in the manner and to the extent prescribed by law:

  • Information about your state of health, including records of your absence from work for health reasons; medical documentation, medical findings, etc. in order to process any claims for compensation for damage that occurred in our retail facility or business premises. We will not record your data, from the health record, except when it is expressly necessary. It is possible that this data will be forwarded to our insurance company, in order to process your claim for damages. In the event that you initiate legal proceedings against us, the data in question may be submitted for inspection to the competent court during the proceedings.

Who has access to your personal information?

We provide your personal data to the following persons:

  • To third parties acting on our behalf (processors). In these cases, such third parties may use your personal data solely for the purposes listed above and solely in accordance with our instructions;
  • Associates in the sectors dealing with the above-mentioned services may have access to your personal data, but only when it is strictly necessary to perform their work tasks, and when the associate is obliged to keep the information confidential;
  • Insurance companies that provide services to a business entity FIREWORKS SHOP and associates
  • Third parties who are responsible for storing your personal data, independent of FIREWORKS SHOP (these are persons hired from outside, independent auditors, lawyers, tax advisors, etc.)
  • If required by law or court order, for example by law enforcement or other government authorities.

How long do we keep your personal data?

We store your personal data for a certain period of time as long as they are needed for the purpose of processing, after which we delete them or disable access - they become anonymous.

The criteria on the basis of which the time for which data is stored is determined are:

  • The duration of your contractual relationship;
  • As long as we have an established relationship with you;
  • According to the legal conditions that apply to us.

 

DATA PROCESSING OF WEBSITE VISITS

When using certain functionalities (applications, requests) on our website in the contact form, requests for offers for the purchase and sale of goods, requests to receive news, information and promotions... FIREWORKS SHOP processes your personal data (personal identity data and contact information) only if you have voluntarily provided them on our website for the purpose of using our services and products. This personal data may include name, surname, e-mail, phone number and / or other contact information and will be used in accordance with the privacy policy and the purpose for which you provided it.

Purpose of data processing / legal basis: When visiting our website, the browser you use on your device will automatically and without your activity send to the server of our website:

  • IP address of the device from which the request was sent and which has access to the Internet,
  • date and time of access,
  • name and URL of the downloaded file,
  • the website/application from which it is accessed (referrer URL),
  • the browser you use and, if necessary, the operating system of your Internet-enabled computer, as well as the name of your service provider.

The server temporarily stores the above data in a so-called log file for the following purposes:

  • ensuring the establishment of a smooth connection,
  • ensuring comfortable use of our website/application,
  • assessment of system security and stability.

The legal basis for processing the IP address is Article 12, paragraph 1 point 6), of the Personal Data Protection Act (legitimate interest). Our legitimate interest derives from the aforementioned purpose of data processing.

Recipients / categories of recipients: In general, we do not transfer this data to third parties.

Retention period / criteria for determining the data retention period: Data is stored temporarily during the visit to the page, and then automatically deleted. After you leave our website, the geolocation data is deleted.

Cookies: On our website, we use so-called cookies in accordance with Article 12, paragraph 1, item 6), of the Personal Data Protection Act (legitimate interest). We believe that the interest in optimizing our website is justified in terms of the aforementioned provision. Cookies are small files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not harm your device, do not contain viruses, trojans or other malicious software. Cookies store information obtained in connection with the device you are using. However, this does not mean that we are aware of your identity. On the one hand, the use of cookies serves to make your visit to the website more pleasant. For example, we use so-called session cookies to recognize that you have already visited certain parts of our site or that you are already logged in to your user account. They are automatically deleted after you leave our website. In addition, we also use temporary cookies that are stored on your device for a certain period of time. When you visit our website again, it is automatically recognized that you have already been on the page and which settings you have set, so you will not have to repeat these actions.

On the other hand, we use cookies to statistically record the use of our website, in order to optimize the offer and display information that is tailored to your interests. These cookies allow us to automatically recognize you when you visit our website again. These cookies are automatically deleted after a certain time. Most browsers automatically accept cookies. However, you can set your browser so that no cookies are stored on your computer or that a message always appears before a new cookie is created. However, completely disabling cookies may mean that you cannot use all functions of our website.

 

DATA PROCESSING FOR SECURITY REASONS (VIDEO SURVEILLANCE)

Purpose of data processing / legal basis: We also process your data through video surveillance that we have introduced in our stores and business premises in order to protect you and us, and based on a legally justified interest in order to protect property, employees, customers and visitors, and especially to protect against the following identified risks:

  • unauthorized access to premises and objects;
  • removal, that is, alienation and unauthorized use of protected objects;
  • bringing in weapons, explosive, radioactive and other dangerous objects and substances;
  • break-ins, diversions and violent attack on an object or confiscation of objects;
  • unauthorized access to data and documentation; and
  • protection of vehicles for transporting money and other means of transport.

The legal basis for data processing through video surveillance is Article 29 and 30 of the Law on Private Security.

Recipients / categories of recipients: Videos will not be publicly published and given to third parties, except in cases where this represents our legal obligation or authority. Our partner who provides us with a private security service, i.e. who is responsible for the physical and technical security of our stores, has access to the videos. In addition, for the purposes of maintaining the video surveillance system, we have hired a service technician who can have an insight into the video footage only for the purpose of ensuring its functioning.

Retention period / criteria for determining the data retention period: Videos are stored for 30 days. Copies of video recordings are stored for longer than 30 days in certain situations (conduct of legal proceedings). Videos that are no longer needed are deleted without delay (end of legal proceedings).

 

PROCESSING OF DATA YOU SUBMIT TO US BY EMAIL

Purpose of data processing/legal basis: We treat personal data, which you submit to us via the contact form, by phone or e-mail, of course confidentially. We process your data exclusively in accordance with the established purpose, in order to respond to your inquiry. The legal basis for data processing is Article 12, paragraph 1 point 6) of the Personal Data Protection Act (legitimate interest). Our and at the same time your (legitimate) interest in this kind of data processing stems from the need to answer your questions, if it is necessary to solve existing problems and to thereby ensure your satisfaction as our customer or as a user of our website.

If you participate in one of our surveys, such participation is voluntary. With anonymous surveys, we do not store data that allows us to conclude who the survey participant is. We only store the date and time of your participation. We consider any personal data that you have provided to us through the survey to be voluntarily provided and store it in accordance with the provisions of the Personal Data Protection Act. Please do not enter names or similar information in the free fields, which would allow us to conclude who it is, whether it is you or other persons. In case you have given your consent to conduct the survey, the legal basis for data processing is based on your consent in accordance with Article 12, paragraph 1, point 1) of the Personal Data Protection Act. In that case, you have the right to withdraw your consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation. Details of data processing related to surveys are governed by the data protection rules of each individual survey.

Recipients / categories of recipients: We generally do not transfer data to third parties. Exceptionally, the data will be processed by our partners (processors) on our behalf. All our partners have been selected in a very careful manner and are contractually obligated to keep personal data confidential, in accordance with Article 45 of the Personal Data Protection Act.

In addition, in some cases there is a need to forward your inquiries to other contractual partners (eg suppliers for inquiries regarding certain products) so that they can process them. In those cases, the query is previously anonymized, so it cannot be determined who it is. If in a specific case there is a need to transfer your personal data, we will inform you beforehand and ask for your consent.

The results of our surveys are generally used only for our purposes. We generally do not forward this data to third parties, unless you have given us your express consent.

Retention period / criteria for determining the data retention period: All personal data that you submit to us when asking a question (suggestions, praise or criticism) via this website or via e-mail, are deleted or anonymized no later than 90 days after giving the final answer. Our experience has shown us that usually after 90 days there are no more return questions regarding our answer.

 

DATA PROCESSING FOR ADVERTISING PURPOSES

Purpose of data processing / legal basis: With your consent, we record your behavior as a user of our website and newsletter. Tracking user behavior primarily includes data on the sections you stayed on and which links you used. In this way, we create personalized user profiles with your personal data and/or with information about your e-mail address in order to possibly better adapt our communication in the form of newsletters, on-site advertising and printed material to your personal interests, thereby improving our offer.

The legal basis for the aforementioned data processing is Article 12, paragraph 1, item 6) of the Personal Data Protection Act (legitimate interest) or Article 12, paragraph 1, item 1) of the Personal Data Protection Act (consent). The processing of customer data for our advertising purposes or for the advertising needs of third parties is considered a legitimate interest.

Right to object: You can object to the processing of data for the above-mentioned purposes at any time and completely free of charge through any communication channel. After you object, we will no longer process your data, and the objection does not affect the processing that was carried out on the basis of consent before the objection. For this purpose, it is enough to send an e-mail or a letter by post to our contact address.

Recipients / categories of recipients: In general, we do not forward this data to third parties.

Retention period / criteria for determining the data retention period: If you revoke your consent for individual advertising or do not agree with certain promotional activities, we will delete your data from the corresponding mailing list. If you object, your contact address will be blocked for further data processing for advertising purposes. Please note that in exceptional cases, even after receiving your complaint, some advertising material may be sent. This is technically conditioned by the time it takes to prepare the advertising material and does not mean that we do not respect your objection. Thank you for your understanding.

 

DATA PROCESSING FOR NEWSLETTER SUBSCRIPTION

Purpose of data processing / legal basis: You have the option to sign up for our newsletter on our website. If you have agreed to receive our newsletter, we use your e-mail address and possibly your name to send information about products, promotions, sweepstakes / contests, news and store offers. We store and process this data for the purpose of sending the newsletter.

The content of the newsletter includes actions (offers, promotions, sweepstakes, etc.) as well as products found on fireworksshop.com

With your consent, we record your behavior as a user of our website fireworksshop.com and newsletters. The assessment of user behavior includes, first of all, data about the sections you visit and the links you use there. In this way, we create personalized user profiles with your personal data and/or with information about your e-mail address in order to enable the creation of an advertising offer by FIREWORKS SHOP in the form of newsletters and printed material, adapted to your personal interest and thereby improve our offer.

The legal basis for data processing when sending the newsletter is your consent in accordance with Article 12, paragraph 1, point 1), of the Personal Data Protection Act.

In order to ensure that no error occurred when entering the e-mail address, we use the so-called double-opt-in procedure. When you enter your e-mail address in the registration field, we will send you a confirmation link to it. Only when you click on this confirmation, your e-mail address will be entered into our mailing list.

You can revoke your consent to receive newsletters or create personalized user profiles at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation. You can do this by e.g. unsubscribe from the newsletter reception list on our website. You can find the unsubscribe link at the end of each newsletter. If you withdraw your consent, we will delete your data.

Recipients / categories of recipients: If we have hired external partners to send the newsletter, they are bound by the contract in accordance with Article 45 of the Personal Data Protection Act. Any further disclosure of data to third parties is excluded.

Retention period / criteria for determining the data retention period: If you revoke your consent to our newsletter, we will delete your data from the corresponding mailing list for sending the newsletter.

 

DATA PROCESSING OF BUSINESS PARTNERS

The following notes regarding data processing apply to you if you have contacted us, if you are conducting negotiations with us in order to conclude a contract and/or have already concluded a contract with us, and if personal data is processed in connection with this. Which data is processed in an individual case depends primarily on the contracted services. For this reason, not all parts of this section will be relevant to you.

How do we collect your data and what categories of data do we process?

We generally collect data directly from you.

However, we may also collect data from other companies, government authorities or third parties, e.g. credit bureau, tax administration, etc. In addition, we may collect personal data through our systems for reporting possible violations of the law or internal guidelines.

The following personal data may be processed: personal data (e.g. name and surname, address and other contact data, date and place of birth, as well as citizenship), identification and authentication data (e.g. extract from the commercial register, identity card data, sample signature), data related to our business relationship (e.g. payment data, order data), creditworthiness data, data on the company structure and ownership structure, photos and videos (e.g. when delivering goods), as well as other data similar to the above categories of data.

Purpose and legal basis of data processing

Processing for the purpose of fulfilling contractual obligations (Article 12, paragraph 1, point 2) of the Personal Data Protection Act)

The data is processed for the preparation of the conclusion of the contract, which precedes the contractual relationship, as well as for the purpose of fulfilling obligations after the conclusion of the contract.

Processing for the purpose of fulfilling legal obligations (Article 12, paragraph 1, point 3) of the Personal Data Protection Act)

The purpose of data processing derives, depending on the individual case, from legal regulations. For example, the data is processed for the purpose of fulfilling the obligation to keep documentation and in connection with identification, e.g. on the basis of regulations for the prevention of money laundering, on the basis of tax control and reporting and data processing within the framework of requests from state authorities.

Processing for the purpose of fulfilling legitimate interests (Article 12, Paragraph 1, Item 6) of the Personal Data Protection Act)

There may be a need to process the personal data that you have made available beyond the initial fulfillment of the contract. Our legitimate interests for such processing are the selection of a suitable business partner, fulfillment of legal requirements, elimination of liability claims, access control, clarification of possible violations, prevention of criminal acts and processing of damages, which arose on the basis of the contractual relationship.

In the case of concluding a contract, for the purpose of fulfilling the above-mentioned legitimate interests, in individual cases, we collect data about your creditworthiness through a credit bureau. We process data on creditworthiness, which we received from the credit bureau, for the purpose of checking your creditworthiness. The credit bureau stores data, which e.g. they get from banks or companies. These data include, first of all, surname, first name, date of birth, addresses and information on payment history. You can get information about stored data relating to you directly from the credit bureau.

Who has access to your data?

Within our company, access to the data that you have made available to us is only available to those sectors that need it for the fulfillment of contractual or legal obligations or for the purpose of fulfilling legitimate interests. As part of the contractual relationship, we engage other service providers, who may gain access to your personal data. In these cases, compliance with regulations on the protection of personal data is ensured by contract.

How long do we keep your data?

We store personal data as long as it is necessary to fulfill the above purposes. In doing so, we take into account the legal storage obligations, for example the legal term of 5 years in accordance with the Accounting Act.

Are you obliged to provide us with your data?

As part of our business relationship, you are obliged to provide us with the personal data that is necessary for the initiation, implementation and termination of the contractual relationship and for the fulfillment of related obligations, as well as the collection of which we have a legal obligation or have the right based on legitimate interests. Without this data, we will normally not be able to start a business relationship with you.

What rights do you have as a data subject?

You have the right, upon request and free of charge, to receive information about your data that we process. Additionally, in accordance with legal requirements, you have the right to correct and delete your data, the right to data portability, and the right to limit processing. If we process your personal data based on your consent, you have the right to revoke that consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation. In the above cases, please contact our person in charge of data protection in writing or by e-mail at the address below. Additionally, if you do not agree with the processing of your personal data, you have the option of filing a complaint with a state authority (Commissioner for Information of Public Importance and Protection of Personal Data).

Responsible person (controller)

The person responsible for processing your data, i.e. the data handler, is FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD, MB: 21377228, GDP: 110698887, Phone: +381641196577, Email: info@vatrometshop.com. Our person in charge of personal data protection is at your disposal at the following address: FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD, Serbia.

 

DATA PROCESSING ON SOCIAL NETWORKS

The operator of a certain social network platform is partly responsible for the processing of your data. In addition, in some cases we are also the operator of the platform and in this sense there is joint responsibility in accordance with Article 43 of the Law. FIREWORKS SHOP, manages the following social media pages:

 

1. Operator's responsibility

We have only limited influence on the processing of data by the operators of social network platforms (eg member administration and information sharing). Where we can influence and adjust the parameters for the processing of your data so that the operator of the social network platform acts in accordance with data protection, we take all measures at our disposal. However, in many places we cannot influence the operator's data processing, nor do we know what data the operator is processing exactly.

The platform operator manages the entire IT infrastructure of the service, adheres to its own data protection rules and has a special user relationship with you (if you are a registered user of the social network service). Additionally, the operator is solely responsible for all issues related to your user profile data, to which we as a company do not have access.

You can find more detailed information about the processing of data by the operators of social network platforms and the possibilities of objection in their data protection rules:

 

2. Our responsibility

a) Purpose / legal basis of data processing:

On our social network pages, we process your data for the purpose of informing consumers about offers, products, services, promotions, prize games, important information, news in the company, for the purpose of interacting with visitors of social networks, as well as for the purpose of answering questions, praise and criticism.

We reserve the right to delete content if necessary. Additionally, we will share your data or content on our page if this is a function of the social network platform. We also process your data for the purpose of communicating with you.

The legal basis for processing your data is Article 12 paragraph 1 point 6 of the Law (legitimate interest). Data processing is carried out in the interest of our public relations and communication.

To process your data, which FIREWORKS SHOP DOO VETERNIK performed for the purpose of communication with consumers, the operator cannot influence.

As we have already mentioned, in those places where the operator of the social network platform gives us the opportunity, we take care to adjust our pages in accordance with data protection.

b) Recipients / categories of recipients:

Data that you have entered on our social network pages, such as e.g. comments, videos, pictures, likes, public notices, etc. published by the platform operator, and at no time do we process them for any other purpose than intended. We reserve the right to delete illegal content, if necessary. This is the case, for example, in the case of misdemeanor or illegal posts, hate comments, comments (with explicit sexual content) or attachments (e.g. pictures or videos), which, among other things, violate copyright, personal rights, constitute a criminal offense or violate the ethical principles of a business company FIREWORKS SHOP.

In this case, we will share your content on our page if this is a function of the social network platform. We also process your data for the purpose of communicating with you. If you send us an inquiry through a social network, we can refer you to other, safe ways of communication, i.e. those that guarantee confidentiality. Keep in mind that you always have the option to send us confidential inquiries via the email address listed in the general information or via the contact form.

We generally do not forward your data that you send us confidentially (e.g. private messages, letter or e-mail) to third parties. In exceptional cases, our external partners may have access to your data, to whom we entrust certain tasks in order to bring the services we provide to the highest level. In this case, we are talking about processors who use data on our behalf. All our partners have been selected in a very careful manner and are contractually obligated to keep personal data confidential in accordance with Article 45 of the Law.

Also, there may be a need for us to forward part of your confidential inquiries to contractual partners (e.g. suppliers for inquiries regarding specific products), for the purpose of processing your inquiry. However, in those cases, the query is previously anonymized, so that a third party cannot bring them into any relationship with you. If in an individual case the forwarding of your personal data is necessary, we will inform you beforehand and ask for your consent.

c) Storage period / criteria for determining the storage period:

We delete all personal data that you submit to us with your inquiry (questions, suggestions, praise or criticism), that is, we securely anonymize the data no later than 90 days after we give you a final answer. We keep your data for 90 days because in individual cases it may happen that you, as a consumer, contact us again regarding the answer to the same question and in that case we must have the possibility to follow up on the previous correspondence. Experience has shown us that, as a rule, after 90 days no more return questions appear regarding our answers.

All public posts you have made on the page will be permanently available, unless we delete them when updating a particular topic or due to a legal violation, violation of our guidelines, or if you delete the post yourself.

We have no possibility to influence the deletion of your data by the operator itself. In that case, the data protection rules of the specific operator apply.

d) Prize games

Purpose / legal basis of data processing:

You have the possibility to on our page, through our newsletter, on our social networks or on the website fireworksshop.com , you participate in various prize games. Unless otherwise specified in a particular prize draw, or if you have not given us a different express consent, we will process the personal data that you provided to us as part of participating in the prize draw exclusively for the purpose of realizing the prize draw (e.g. drawing/determining the winner, notifying the winner, sending the prize, if necessary, announcing the winner anonymously). If you use your full name and surname on the social network or you are recognizable through photos on your profile, we cannot exclude your identification by other users.

The legal basis for the processing of your data within the prize games is, in principle, Article 12 paragraph 1 point 2) (execution of the contract) of the Act. In the case of giving consent as part of a prize game, the legal basis for data processing is consent in accordance with Article 12 paragraph 1 point 1) of the Law. In that case, you have the right to revoke your consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.

Recipients / categories of recipients:

We forward the data to third parties only when it is necessary for the implementation of the prize game, i.e. to send the prize (eg sending the prize by the sponsor of the prize draw or passing on the data to the logistics company) or if you have given us your explicit consent for this. Please note that in some cases it is possible to participate in the prize draw on pages with public access (e.g. on a message board or via comments), so that other users can also publicly see the fact of your participation through your interaction with us. In such cases, others on the social network may also know about your prize. If you use your full name and surname on the social network or you are recognizable through photos on your profile, we cannot exclude your identification by other users.

Storage period / criteria for determining the storage period:

After the end of the prize draw and the announcement of the winner, the personal data of the participants are deleted except for the data about the winners that we are required by law to keep when organizing the prize draw. In the event that the prize is a product with a warranty, the winner's data is stored for the duration of the legal right to the warranty in order to order a repair or replacement if necessary. When participating in a prize game on a social network (e.g. through a post or comment), we have no ability to influence the deletion of your data by the operator. In that case, the operator's data protection rules apply.

e) Sending newsletters

Purpose / legal basis of data processing:

You can also sign up for our newsletter through the social network. If you have given your consent to receive our newsletter, we will only process your email address and, if necessary, your name in order to send you (if possible individual) information about products, promotions, sweepstakes and store news, as well as customer satisfaction surveys. We store and process this data for the purpose of sending the newsletter. The contents of the newsletter include product offers, promotional discounts, prize games, etc.

With your consent, we will record your behavior as a user of our site, which is collected on fireworksshop.com as well as in our newsletter. The evaluation of user behavior includes, first of all, the categories in which you navigate on the page in question, i.e. newsletter and which links you invite there. On this occasion, personalized user profiles are created that are linked to your personality and/or email address, so that the marketing address (primarily in the form of newsletters, advertising banners and printed advertisements) is more focused on your personal interests and to improve the advertising offer.

The legal basis for the above-mentioned processing of your data is your consent in accordance with Article 12 paragraph 1 point 1) of the Law.

In order to make sure that there was no error when entering the email address, we set up the so-called Double-Opt-In procedure: after you enter your email address in the login field, we send you a confirmation link. Only when you click on that link, your email address is entered into our mailing list.

You can revoke your consent to receive newsletters, participate in customer satisfaction surveys and create personalized user profiles at any time. You can find the unsubscribe link in this text or at the end of each newsletter. By unsubscribing, we consider that you have revoked your consent to create your personalized user profile and receive the newsletter. We then delete your user data. Revocation does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.

Recipients / categories of recipients:

If external partners - data processors are hired to send the newsletter, they are bound by the contract in accordance with Article 45 of the Law.

Storage period / criteria for determining the storage period:

If you withdraw your consent to receive our newsletter, your email address will be blocked from receiving the newsletter. Your data will be deleted from the respective mailing lists six months after that. When registering on one of the social networks, we have no possibility to influence the deletion of your data by the operator. In that case, the data protection rules of the specific operator are applied.

 

3. Joint responsibility, Art. 43 of the Law on Personal Data Protection

With the operator of the social network, there is partly a relationship in accordance with Art. 45 of the Law (joint responsibility):

The operator and we are jointly responsible for the web tracking methods that the operator of the social network platform enables. Web tracking can also occur regardless of whether you are logged in or registered on the social network platform. As we have already mentioned, unfortunately we can only have a limited influence on the operator's web tracking methods, for example we cannot turn them off.

The legal basis for web tracking methods is Article 12 paragraph 1 point 6) of the Act (legitimate interest). The justified and legitimate interest consists in optimizing the social network platform and the specific fan page.

Other information about recipients, ie. recipient categories, as well as the storage period, i.e. You can find the criteria for determining the retention period in the data protection rules of the platform operator. We have no influence on these rules.

The possibility to exercise your right regarding the prevention of these web tracking methods can be found in the data protection rules of the operators listed in point 2. You can contact the operators of the platforms on this matter through the contact details of the operators listed in their rules.

With regard to the statistics that the operator of the social network platform makes available to us, we can only conditionally influence and prevent them. But we make sure that no additional optional statistics are provided to us.

From all of the above, please be aware of the fact that it is not possible to exclude the possibility that the operator of the social network platform uses data from your profile as well as data about your behavior in order to, for example, evaluate your habits, personal relationships, tendencies, etc. FIREWORKS SHOP has no influence on the processing or forwarding of your data by the operator of the social network.

 

4. Your rights

In accordance with Article 26 of the Law, you have the right to request information or details about the processing of your data free of charge.

Additionally, provided that the legal requirements are met, you have the right to correction (Article 29 of the Law), erasure (Article 30 of the Law) as well as the right to limit processing (Article 31 of the Law).

If the processing of your data is based on Article 12 paragraph 1 point 5 or 6 of the Law, you have the right to file an objection to data processing in accordance with Article 37 of the Law. If you file a complaint, we will be obliged to stop processing your data, unless we demonstrate that there are legal reasons for data processing that outweigh the interests, rights or freedoms of the person to whom the data refer.

If you have provided us with your data yourself, in accordance with Article 36 of the Law, you have the right to transfer that data to another operator. As a rule, on social networks you can exercise this right only directly with the operator of the social network, because only the operator has access to the data from your profile.

If the processing of your data is based on your consent in accordance with Article 12, paragraph 1, point 1) of the Law, you have the right to revoke your consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.

In order to exercise the aforementioned rights, as well as in case you have additional questions or complaints, please contact our person in charge of personal data protection via the contact information specified in the next point of this text.

In addition, in accordance with Article 82 of the Law, you have the right to file a complaint with the state authority responsible for the protection of personal data (Commissioner for Information of Public Importance and Protection of Personal Data).

If you want to exercise your rights regarding the specific processing of your data, please contact us. We will then check your inquiry (e.g. notification request or complaint) or, if necessary, forward it to the relevant social network platform, if the subject of your request is data processing by the operator.

 

5. Contact of the person responsible for the protection of personal data u FIREWORKS SHOP:

If you have any additional questions or concerns regarding the processing of your data, please feel free to contact us and we will do our best to assist you.

For these purposes, the person for the protection of personal data is at your disposal FIREWORKS SHOP whom you can contact in writing or by email: FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD, Email: info@vatrometshop.com.

 

YOUR RIGHTS

 

1. Overview

In addition to the right to revoke your consent, if the legal requirements are met, you have the following rights:

  • the right to information about your personal data that we process, in accordance with Article 26 of the Personal Data Protection Act,
  • the right to correct incorrect or incomplete data, in accordance with Article 29 of the Personal Data Protection Act,
  • the right to delete your stored data, in accordance with Article 30 of the Personal Data Protection Act,
  • the right to limit data processing, in accordance with Article 31 of the Personal Data Protection Act,
  • the right to data portability, in accordance with Article 36 of the Personal Data Protection Act,
  • the right to object, in accordance with Article 37 of the Personal Data Protection Act.

 

2. The right to information in accordance with Article 26 of the Personal Data Protection Act

In accordance with Article 26 of the Personal Data Protection Act, you have the right to request from us free of charge information about whether we are processing your personal data, access to that data, as well as information:

  • about the purpose of processing;
  • on the types of personal data processed;
  • about the recipients or types of recipients to whom personal data has been disclosed or will be disclosed to them, especially recipients in other countries or international organizations;
  • on the expected period of storage of personal data, or if this is not possible, on the criteria for determining that period;
  • on the existence of the right to obtain from the operator ( FIREWORKS SHOP ) request the correction or deletion of personal data, the right to limit processing and the right to object to processing, the right to file a complaint with a state authority (Commissioner for Information of Public Importance and Protection of Personal Data); about the source of the personal data (available information), if the personal data was not collected from the person to whom it relates (from you); about the existence of an automated decision-making procedure, including profiling from Article 38 paragraph 1 and 4 of the Personal Data Protection Act, and, at least in those cases, relevant information about the logic used in this, as well as the significance and expected consequences of that processing for the person to whom the data refer (according to you).

If personal data is transferred to another country or international organization, you have the right to be informed about the appropriate protection measures related to the transfer, in accordance with Article 65 of the Personal Data Protection Act.

 

3. The right to correction in accordance with Article 29 of the Personal Data Protection Act

You have the right to request that your inaccurate personal data be corrected without undue delay. Depending on the purpose of the processing, you have the right to complete your incomplete personal data, which includes providing an additional statement.

 

4. The right to erasure in accordance with Article 30 of the Personal Data Protection Act

You have the right to request that your personal data be deleted from us in the following cases:

  • personal data are no longer necessary to achieve the purpose for which they were collected or otherwise processed;
  • you have revoked the consent on the basis of which the processing was carried out, in accordance with Article 12 paragraph 1 point 1) or Article 17 paragraph 2 point 1) of the Personal Data Protection Act, and there is no other legal basis for the processing;
  • when you file an objection to processing in accordance with Article 37 paragraph 1 or 2 of the Personal Data Protection Act, and there is no other legal basis for processing that prevails over the legitimate interest, right or freedom of the person to whom the data refers;
  • personal data were illegally processed;
  • personal data must be deleted in order to fulfill our legal obligations;
  • personal data were collected in connection with the use of information society services from Article 16, paragraph 1 of the Law on the Protection of Personal Data.

If we have publicly published personal data, and if we are obliged to delete the data, we will take all reasonable measures, including technical measures, in accordance with the available technologies and the ability to bear the costs of their use, in order to inform other operators who process that data, that you have submitted a request for the deletion of all copies of the data and references, i.e. electronic links to that data.

 

5. The right to restrict processing in accordance with Article 31 of the Personal Data Protection Act

You have the right to request that we restrict the processing of your personal data if one of the following cases is met:

  • you dispute the accuracy of the personal data, within the period that allows us to check the accuracy of the personal data;
  • the processing is illegal, and you object to the deletion of personal data and instead of deletion you request the restriction of the use of the data;
  • the controller (we) no longer needs the personal data to achieve the purpose of the processing, but you need it in order to submit, exercise or defend a legal claim; or
  • you have filed an objection to the processing in accordance with Article 37, paragraph 1 of the Personal Data Protection Act, and an assessment is underway as to whether the legal basis for processing by the controller (us) outweighs your interests.

 

6. The right to data portability in accordance with Article 36 of the Personal Data Protection Act

You have the right to receive your personal data, which you have previously provided to us, in a structured, commonly used and electronically readable form and you have the right to transfer this data to another controller without interference from our side, if the following conditions are cumulatively met:

  • processing is based on consent in accordance with Article 12 paragraph 1 point 1) or Article 17 paragraph 2 point 1) of the Personal Data Protection Act or on the basis of a contract, in accordance with Article 12 paragraph 1 point 2) of the same Law; processing is done automatically.

This right also includes the right to have your personal data transferred to another controller directly by us, provided that this is technically feasible.

 

7. The right to object in accordance with Article 37 of the Personal Data Protection Act

Under the terms of Article 37, paragraph 1 of the Personal Data Protection Act, data processing may be objected to for reasons that depend on your specific situation.

The aforementioned general right of objection refers to all processing purposes described in these data protection rules, which are processed based on Article 12 paragraph 1, point 6) of the Personal Data Protection Act. Unlike the right to object to the processing of data for commercial purposes (see point 6), we are obliged by the Personal Data Protection Act to apply such a general right to object only if the reasons for this are of great importance, for example, a potential danger to life or health. In addition, you have the option to contact the state authority responsible for the protection of personal data or the person in charge of data protection in FIREWORKS SHOP.

This privacy policy applies to the website fireworksshop.com and to data processing by us as a data controller:

FIREWORKS SHOP DOO VETERNIK, VLADIKE MAXIMA 55, 21100 NOVI SAD, MB: 21377228, GDP: 110698887, Phone: +381641196577, Email: info@vatrometshop.com.